DIY tips to improving your processes
Process improvements produce permanent solutions, capacity among staff, and a better client experience. The most difficult part of improving is getting started so here are a few tips to make it easier:
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Question Bursting and how to implement this great method to solving business problems
Businesses naturally resort to quick business pain-killers and forget to ask the right questions. However, the right questions lead us to permanent, impactful solutions. Rushing to answers is like
Learn how to become a Professional Buyer of Advisory Businesses
Per PFI, numerous industry studies point to record levels of deal making in 2018. The volume of deals is expected to increase dramatically as many advisors want “out” of operational responsibilities and back office management. However,
Performance reporting is dead… a repeat of my 2014 message
In April 2014, I sent this article below to 2 major magazines in our industry. Both were shocked, reviewed it thoroughly, confirmed the trend with other sources, and then said they couldn’t publish it.
The How-To for advisors on managing Alternative Investments and examples of expert, trusted solutions
Wirehouse branch managers drill into the minds of their advisors that the RIA channel is small, archaic, and does not support sophisticated alternative investment solutions.
Follow the money – knowing how your providers get paid
I have been interviewed by thousands of advisors over the years. Not one firm has proactively asked us to explain ALL sources of our revenue. I thought it odd as we live in an industry that believes in full disclosure and...
Penny-wise solutions to improving your client experience and business
The client experience is directly correlated to the growth and profitability of an advisory business. So it's no surprise that businesses are spending valuable time and money trying to improve their client experience. Unfortunately most...
Stereotyping and why it matters this time
Joni of Commonwealth wrote that we should all drop the ageist stereotypes. I respectfully disagree with her advice to "drop and chill". But before I go into my reasons and solutions to this problem, I have to admit that I had to look up...
The difference between a business and practice – and not getting left behind
Many experts, such as Mark Tibergien, Forbes, FP Transitions' Grau, have written about the difference between a practice and a business. Here are our list of differences from an operations point of view. COO'S TOP TEN DIFFERENCES:...