PROBLEM TO SOLVE:
- No time to network for more business
- Unable to attract an advisor to join firm, due to lack of processes and integration of tech
- Staff overloaded with work
SOLUTIONS RECOMMENDED & IMPLEMENTED by COO
We focused on strategies to integrate tech, streamline systems, and build a foundation for sustainable growth.
- CRM: Junxure to Redtail CRM
- DOC MGMT: migrated from server to Net Documents and integrated with Redtail
- PORT MGMT: implemented Portfolio Center and All Back Office with Reportal for Advisor Portfolio and integrated with Redtail
- EMAIL: moved from Live Office to Microsoft Exchange
- FINANCIAL PLANNING: implemented Money Guide Pro and integrated with Redtail
- HARDWARE: installed dual monitors, Adobe systems with password protection, Twain scanners, new internet carrier and eliminated server
- STAFF: hired a planner and marketing/administrative assistant.
- OUTSOURCED: compliance, website, and portfolio accounting/reporting/billing
- PROCESSES: Lead to Prospect, Prospect to Client, New Client On Boarding, Annual Client Review, Annual Compliance, Financial Plan Prep, and Investment Reporting.
SUCCESS!
WITHIN THE YEAR:
- AUM growth from $74 million to $101 million
- Attracted 2 full time, highly qualified staff
- Owner gained time and energy to service clients, manage the business & network for new business